Privacy Policy
Last modified: April 13, 2022
Materio Inc., and its affiliates and subsidiaries (collectively, “Materio”, “Us”, “Our”, or “We”), recognize that you may be concerned about Our collection, use, and disclosure of your personal information. We respect your privacy and are committed to providing a transparent notice of our privacy practices.
This policy describes the types of information We may collect from you when you visit Our website and download and/or use Our mobile application or otherwise engage with Us (the “Services”). This policy also covers information We may collect about you offline, from third parties, or when you contact Us by phone or email. This policy describes Our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this policy carefully to understand Our policies and practices regarding your information and how We will treat it. This policy may change from time to time (see How Will We Notify You of Changes to This Policy?).
What Information Do We Collect?
You may be asked to provide personal information anytime you interact with Us. The types of information we collect depends on how you use Our Services. Not all of the following types of information will apply to everyone. The following types of information may be collected by or on behalf of Materio:
Contact details (Identifiers). Your name, address, telephone number, email address, username and password, etc.
Financial information. Your bank account number, routing number, payment card information, billing address, etc.
Demographic data. Your state, job title, company name, company type, etc.
Activity/Device Information. Data on how you use and operate through our Services, such as your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system, version, log and usage data, and your mobile device camera or microphone, etc.
Children’s data. Our Services are directed to and intended for use only by those who are 16 years of age or over. We do not knowingly collect personal information directly from any person under 16 years of age. If Materio is informed that it is improperly in possession of such information, it will be deleted.
How Do We Collect Your Information?
We collect information from you.
We may collect and receive information from you, including when you:
use or access our Services, such as when you provide estimated construction costs;
communicate with us by email, telephone, or in writing; and/or
use any of our Services, including when you interact with us or receive assistance.
We collect information automatically when you access Our Services.
Like many websites and mobile applications, we may receive information generated by your activity and information automatically collected from your browser or mobile device when you use or interact with our Services. Information we may automatically collect about you includes Activity/Device Information.
We collect information from other sources.
We may collect and receive information about you from other sources, which may include:
individuals requesting Services for or on your behalf; and/or
marketing service providers.
How Do We Use Your Information?
We collect and use your information so that we can operate effectively and provide you with the best experience. We may also use the information we collect for the following purposes:
Facilitate your use and enjoyment of Our Services. Completing your account creation and log-in process; enabling user-to-user communications; managing your account and ensuring it’s kept in working order; sending information pertaining to changes to any of our terms and policies; fulfilling your orders, payments, returns, and exchanges made through Our Services.
Customer support. Notifying you of any changes to Our Services; responding to your inquiries via email, phone, writing, or social media; investigate and address concerns raised by you; and monitor and improve Our customer support responses.
Improving Our Services. Conducting data analysis and audits; developing new products and services; enhancing our website; improving our mobile application; identifying usage trends and visiting patterns; conducting customer satisfaction, market research, and quality assurance surveys; determining the effectiveness of our promotions; and meeting contractual obligations.
Marketing communications. We may send you information about Our Services or any offerings or promotions we may have available or that might be of interest to you.
Testimonials. We may post testimonials on our Services that may contain personal information, such as your enjoyment when using Our Services. If at any time you would like Us to delete or update your testimonial(s), please contact us at hello@materio.co and be sure to include your name, testimonial location, and contact information.
Safety and security. As part of our efforts to keep Our Services safe and secure (for example, for fraud monitoring and prevention).
Legal proceedings and compliance with legal requirements. Investigating or addressing claims or disputes relating to your use of Our Services; or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Consent. For any other purpose with your consent.
How Do We Share Your Information?
We may share the information we collect:
With Materio subsidiaries and affiliates.
We share information with our subsidiaries and affiliates, to help Us provide Our Services.
With Materio service providers and business partners.
We may provide information to our vendors, consultants, marketing partners, research firms, and other service providers or business partners that We use to support Our business. This may include, for example:
payment processors and facilitators;
cloud storage providers;
marketing partners and marketing platform providers;
data analytics providers;
research partners;
consultants, lawyers, accountants, and other professional service providers; and/or
insurance and financing partners.
With your consent.
We may share your information other than as described in this policy if we notify you and you consent to the sharing.
For legal reasons or in the event of a dispute.
We may share your information with third parties for legal reasons or in the event of a dispute. This may include, for example:
in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of Our business by or into another company;
to comply with a court order, search warrant, subpoena, or other legal process;
to comply with legal, regulatory, or administrative requirements of any government or law enforcement authority; and/or
to establish or exercise Our legal rights and to protect and defend Us in connection with any threatened or actual legal action, claim, or dispute.
How Long Do We Keep Your Information?
To the extent permissible by applicable law, we will retain your personal information for such period as necessary to satisfy or to fulfill the following:
the purposes for which that personal information was provided;
an identifiable and ongoing business need, including record-keeping;
a specific legal or regulatory requirement; and/or
a requirement to retain records that may be relevant to any notified regulatory investigations or active legal proceedings.
Where Do We Store Your Information?
We process and store personal information inside the United States.
How Secure Is Your Information?
We implement reasonable administrative, organizational and technical safeguards, and security measures to protect personal information within our control from unauthorized access, acquisition, disclosure, destruction or alteration, accidental loss, misuse, or damage. We regularly review and monitor such safeguards and security measures. Although we take reasonable steps to safeguard personal information, no practices are 100% secure, and we do not guarantee the security of your information.
Do We Use Cookies?
We use session and persistent cookies to collect information from you while you are using Our Services. We and third parties collect personal information through these cookies, including tracking cookies for advertising purposes. Learn more about these tools and how you can control them by clicking here.
Your Choices
You can make the following choices about your personal information:
not provide us with personal information. If you choose to do this, we may not be able to provide you with Our Services or respond to any queries you may have.
turn off cookies in your browser by changing its settings. You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you may continue to use Our Services; however, certain Services may not work effectively.
Do Not Track
Our Services are not configured to read or respond to "do not track" settings or signals in your browser headings. Other parties may collect personally identifiable information about your activities over time and across different sites when a consumer uses our Services.
How Will We Notify You of Changes to This Policy?
We may occasionally update this policy, and it is our practice to post any changes We make to Our policy on this page.
Other Important Information
Contact Us. Questions, comments, and complaints about Materio’s data practices can be sent to Our office by sending an email to hello@materio.co or writing us at:
Materio, Inc.
1516 Ordway Pl
Unit 102
Nashville, TN 37206
United States